Due to their personal nature, all BioGeometry jewelry is final sale (BioSignatures pendant, BioSignatures ring, and L pendants). All other products, excluding the BioSignatures pendant, BioSignatures ring, and L pendants, are valid for a return and refund within 15 days of receiving the products. We strongly suggest shipping your return using a trackable method. We are not responsible for return packages not received. Any damaged or incorrect products will be replaced at no cost to the consumer within 7 days of receiving the product.