Due to their personal nature, all BioGeometry jewelry is final sale BioSignatures pendant, BioSignatures ring, and L pendants). All other products, excluding the BioSignatures pendant, BioSignatures ring, and L pendants, are valid for a return and refund within 15 days of receiving the products. We strongly suggest shipping your return using regular tracked shipping. We are not responsible for returned packages not received. Any damaged or incorrect products will be replaced at no cost to the consumer within 7 days of receiving the product. All our jewlery sales are final as per our return policy below; policy-wise, once the package is opened, we can’t add it back to our inventory and resell it to be fair to our clients.